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Frequently Asked Questions
Are gratuities included in the prices?
Gratuities are not included in any salon or spa services price. Standard gratuities range from ten to twenty percent when our clients are thoroughly satisfied with their experience. Will Shortino’s sell or give my personal information to other companies? No. The private personal information which you provide to us is just that, private. Your information is not sold, shared or disclosed with anyone, including our salon and spa team. Will shortino’s call to remind me of my appointment? We do provide confirmation calls to our clients the day before (or business day before) your scheduled appointments whenever possible. We provide this service to our clients as a courtesy, but please do not rely solely on these calls to remember your appointment! Sometimes we are unable to reach you, or unable to make the calls due to circumstances beyond our control. If I would like to try a different stylist at Shortino’s will that cause a problem? Absolutely not. As our client we want you to feel free to indulge in the services of a different stylist or technician each time you visit. You may feel more comfortable with someone else or simply want different perspective. I can be very helpful to be comfortable with several stylists or technicians because there maybe times when someone is unavailable due to vacation, maternity leave or a full schedule. We are a team of professionals and are pleased when clients work with all of our staff. While they all have unique styles, our staff undergoes similar training methods, techniques and ongoing education, so you always know you’re stylist or technician will provide you with the utmost quality in service. We would all be delighted to service you. Is Shortino’s available for private events? Yes. Corporate and bridal packages are always available for your convenience. Our spa coordinator will work with you to customize a package or plan perfectly suited for your needs. |
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