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Policies

Policies

We request 24 hours notice for changed appointment or cancellation for all gift card holders. Otherwise we reserve the right to reduce the value of, or void, the gift card.

Our scheduling is designed to permit enough time to complete your salon and spa services. Please help us by being prompt so that no one will have to wait for their services. We understand that occasionally being late is unavoidable and do our best to accommodate every client; however, there may be times when we are forced to shorten or reschedule an appointment.

Please keep in mind that our stylists and technicians may also occasionally run late. We ask for your understanding in these situations, knowing we will do our best to serve you in a timely manner.

For maximum availability, we recommend that you schedule your next service prior to leaving the salon or spa.

Pricing / Payment

Our team of hair professionals offer different levels of pricing. Fees may vary according to services and level of stylist, which is determined by their level of education and level of experience.

You are an individual, as is your hair, skin, and nails. Please understand that additional charges may apply when necessary to accommodate long and/or thick hair, due to extra time requirements.

All services are a la carte unless otherwise stated. All prices and policies are subject to change at any time without any previous notification.

Gift Certificates must be present for redemption.

Gift Cards

Gift Cards are wonderful to give and receive. Shortino’s Gift Cards are available in any dollar amount and are good toward any service or product. Gift Cards are final sale.

Returns

Professional hair care products purchased at shortino’s are guaranteed and can be returned for an exchange or refund within fourteen (14) days of the original date of purchase. Some products, such as flat irons, must be returned by you directly to the manufacturer. The following products are final sale: gift cards, makeup, cosmetics, nail polish, hair accessories, hair jewelry, and makeup brushes.

Services Guarantee

All salon and spa services are guaranteed to meet your expectations. If at any time you are not completely pleased with the service you have received, notify us within seven (7) days of the original service date. An appointment will be scheduled with the original stylist or technician to correct the service at no charge. We will also make every attempt to get the new appointment scheduled as soon as possible.

Salon Visit

Robes are provided to you to protect your clothing form colour and chemicals. Shortino’s is not responsible for any damage done to your clothing or accessories if you choose not to wear a protective robe.

Smoking is not permitted in the salon or spa.

Spa Visit

If you are a return guest to our spa, please check in with the front desk and go up to the relaxation room in the spa. Your technician will look for you there. Feel free to arrive at your spa appointments a bit early so that you may go to the relaxation room and begin to de-stress. You can change into a robe and slippers, enjoy a hot or cold beverage and relax until your technician lets you know your service is about to begin.

To maintain our relaxing and peaceful spa environment, the spa facility is reserved for adults. No children under the age of eighteen (18) are permitted in the spa unless they are receiving services.

Safety & Children

Salons are not safe places for babies and children. Please, for your peace of mind and the children’s safety, we ask you not to bring children to the salon unless they are scheduled for a service or accompanied by another adult. Our receptionist can not be responsible to watch your children.

A small percentage of individuals can experience adverse reactions to products such as hair colour, skin care and body products, even if they have not had reactions in the past with repeated applications. Complimentary patch tests are available to determine whether or not adverse reactions will occur. Such patch tests must be given 48 hours (2 days) prior to your appointment. If you choose to forego these patch test, you will be asked to sign a waiver, thereby holding harmless shortino’s salon and spa, its owners and employees from any liability arising from such product application.